The store will not work correctly in the case when cookies are disabled. created (including at the Customers request) for the purposes of providing or supplying the Services. Send you communications and notifications concerning the status of your chosen service. The Customer is advised that: travel to England from another country during coronavirus (COVID-19). For the best experience on our site, be sure to turn on Javascript in your browser. The Services are provided and supplied for private use. 10. Learn more about us Our government clients Not to access without authority, interfere with, damage or disrupt: Third parties place the following cookie on TLScontact websites. Our staff is not authorized to provide advice or comments on the regulations applicable to your applications/Services and TLScontact accepts no liability if such advice or information is given. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. The Customer therefore agrees not to reproduce or use said studies, designs, models, prototypes, etc. The current version of our Privacy notice will always be posted on our website. Before making the payment, you are advised to consult the bank that issued your payment card regarding any charges and interest you may incur by using this payment method. We reserve the right to amend this Cookies Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use cookies. The purchase shall not be deemed final until TLScontact has sent the Customer email confirmation of receipt of the order and has received full payment of the fee for the Service, where such payment is required. 7. HOW LONG WE STORE PERSONAL DATA? Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. Ju lutemi prdorni nj shfletues tjetr interneti. Cookie settings in Internet Explorer We invite you to read and acknowledge the information below. TLScontact: Home page www.tlscontact.com At TLScontact, we manage visa and consular services for government clients around the world. This amount has been decided in agreement with the General Consulate of Italy in Nigeria and corresponds to the different services provided by the TLScontact centre (i.e. If you feel that we have failed to deliver to this standard in any part of your contact with us, we would like to hear from you. Third party service providers working on our behalf How can you manage your cookie settings? Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; By credit/debit card; If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. Government Authorities Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; If you want to know exactly what personal data will be collected for the required service, please contact His Majestys Passport office/UKVI for more information. 67, rue Saint Lazare The Customer alone is responsible for the choice and purchase of any and all Services. 5. The information collected by cookies on our websites is used for various purposes, including the following: We may share your personal data with companies belonging to TLScontact where it is necessary to process your requests and to provide you with the relevant services. Part of this is making sure you understand your rights, which are as follows: The purpose of this privacy notice (hereinafter the Privacy Notice) is to explain how and why we use your personal data to ensure you remain informed and in control of your information. Cancellation or suspension of your registration does not affect any statutory rights. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Most of the time we do not maintain any personal data once the application/service process is over. You are responsible for configuring your information technology, computer programmes and platform to access our site. By continuing to use . The Customer acknowledges that he or she has read and understood these Terms of Service and agrees to abide by them, without any reservation, either by checking the relevant box before submitting the Service order online (TLScontact Centre). Be genuinely held (where it states opinions); TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. Personal details: name, email address and reference number; 6. Be obscene, offensive, hateful or inflammatory; 7.8 If TLScontact is in breach of contract or negligent in relation to any application submitted, resulting in the passport or citizenship application not being granted or loss of Customer passport, TLScontact will refund to the applicant the amount of the service fee paid only. Due to the nature of our business, your personal data may be transferred beyond the borders of your Country. For example, Google Analytics is used to identify your visit to the site. The views expressed by other users on our site do not represent our views or values. This helps us to improve the way our websites work, for example, by ensuring that you can find what you are looking for easily, or that our websites remain up and running. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. 1. 7.3 TLScontact accepts no liability if any information provided by the Customer is inaccurate or if the documents provided by the Customer in support of the application are insufficient. You may cancel your registration at any time by informing us in writing to the contact details provided in these terms and conditions. All rights reserved. We will hold your personal information on our systems only for as long as is necessary to provide the service. 2019 - 2023 TLScontact. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We generally keep your personal data for as long as it is necessary for the purpose for which the personal data is processed (i.e. TLScontact companies We will always verify and validate any individuals claiming to be your representative before accepting any information about you. The processing times for any of your applications or of the DNA sample are estimates only. Name Purpose Description Storage Period TLScontact does not provide visa services via Facebook, Instagram, or any other social media platform. Failure to provide the data marked with an asterisk could prevent you from accessing a service of ours. How you may use material on our site Travelling to the UK 3. Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. If we transfer your personal data from UK to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection. Third party service providers working on our behalf For more information, click here. We are not responsible for viruses and you must not introduce them TLScontact today inaugurated a new Visa Application Centre for UK Visas & Immigration (UKVI) in Victoria Island, Lagos. Any equipment or network or software owned or used by any third party. 1.1. The Services ordered by the Customer and offered by TLScontact on behalf of HMPO/UKVI, will be provided, to the extent possible, in accordance with the date the Customer has chosen the appointment to submit the passport application, the DNA sample or the biometric enrolment at the TLScontact Centre. You must not establish a link to our site in any website that is not owned by you. Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data: To learn more about third party cookies, please refer to third party websites. OVERSEAS TRANSFER OF YOUR PERSONAL DATA Object the right to object to the processing of your personal data for direct marketing, or in any other situation in compliance with local laws. Is stored for only as long as required to process service; Don't hesitate to visit our Help page or to consult our help sections below. 2019 - 2023 TLScontact. You are not permitted to use it without our approval. When we collect personal data through forms, including but not limited to electronic forms, we will indicate the mandatory fields via asterisks. 4. We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. A Contribution must: A cookie is a small file downloaded on to and/or read by a device (for instance a computer or smartphone) when a user accesses a website. Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. The Customer is reminded that the personal data requested from the Customer is strictly required for the purposes of processing the Customers request for Services which may include, such as set forth in clause 1 here above, the purpose of registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the collection and processing of your passport application, the collection of your DNA sample, the collection and processing of your biometrics enrolment. WHAT DO WE COLLECT? TLScontact in its sole discretion, may change, amend, cancel or withdraw any or all of these terms and conditions at any time without any prior notice. Passport Collection Minors who are using any interactive service should be made aware of the potential risks to them. We review our retention periods for personal data on a regular basis. In any way that breaches any applicable local, national or international law or regulation; Please note that withdrawing your consent or failing to provide personal data described in this Privacy notice will impact and may s the processing of any services that you requested or are currently enrolled in. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. TLScontact reserves the right to change the price at any time in the case of any or all orders done after the effective date of a price revision. You will be transferred to the browsers help page for instructions concerning your cookie settings. 16. All e-mails from the system will be sent to this address. Please note that this is a chargeable service for overseas customers. In case of material changes in these terms we will inform you by any appropriate means. 5. Furthermore, TLScontact shall retain all intellectual property rights in the photographs, presentations, studies, designs, models, prototypes, etc. Thank you for your understanding and cooperation. You will find the relevant information on the gov.uk website. Our Clients are data controllers within the meaning of the GDPR and TLScontact may either act as a data controller or a data processer depending on the nature of the services/processing concerned. The Services may include, without limitation and depending on the nature of your application, the registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the attendance to your appointment for the purpose of collection by TLScontact of your passport application, of your DNA sample or of your OCBE and the return of your travel document. 7.4 TLScontact accepts no liability to any Customer or any other person relying on or benefiting from any application to UKVI or HMPO for business losses, damages or for any obligations, costs or expenses incurred in reliance on or anticipation of receiving a passport or citizenship, whether within a particular timescale or at all, including but not limited to air travel, hotel, and other travel and accommodation arrangements, and any other arrangements made. Changes to the Terms of Service Rectify the right to inaccurate data rectified. Provision of services We will never transfer your personal data in an unsafe or unsecure way. We cannot control or direct how your personal data is used after transferring it to His Majestys Passport Office/UKVI since it acts as the data controller. in particular, we will not be liable for: Cookie settings in Firefox You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Watch the video. Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. We will amend this Privacy notice from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. Rules about linking to our site Where our site contains links to other sites and resources provided by third parties, such as UKVI, these links are provided for your information only. Such payments will be made by TLScontact to the applicant on the presentation of the payment receipt issued by the government of their respective home country for the replacement of such lost or damaged passport. to collect your passport or get our Express Courier Return service. This should be the same Visa Application Centre as your appointment. The aforementioned Data Controllers (our Clients) may, however, use profiling. Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data: Our Visa Application Centre in Lagos Ikeja is open for new visa applications. A valid e-mail address. Book an appointment for you to one of our TLScontact application centre; If you feel that your right have been impacted, please contact our Data Protection Officer. Strictly Necessary: These technical cookies are essential for the operation of our website and for enabling you to use its features, for example logging into secure areas. We amend these terms from time to time. USE OF COOKIES If you have a query about your visa application, please contact us via your local TLScontact Visa Application Centre so that we . TLScontact provides only the amenity where HMPO accredited laboratory personnel collects the DNA sample for testing purposes to the accredited laboratory. The purpose of this cookies policy (hereinafter the >Cookies Policy) is to explain how and why we use cookies to ensure you remain informed and in control of your information. You can also exercise theses rights by contacting His Majestys Passport Office/UKVI when such rights relate to your application/service. TLScontact accepts no liability for any delay in the provision of the Service caused by an event which is beyond the control of TLScontact. If you use our site for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Price SATURDAY OPENING: We are open on Saturday, 21 January 2023 and Saturday, 28 January 2023, between 08:00 and 12:00 for passport returns. Your personal data may also be collected by TLScontact on its own behalf for the provision of specific services (not related to the aforementioned services), for its business needs and/or to ensure the security of its premises, employees and visitors. If you order them for trading or reselling purposes, we will accept no liability for any lost profits, loss of business, business interruption or loss of business opportunity suffered or incurred as a result of delay, misplacement, loss or damage of applications, passports or other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. By breaching this provision, you would commit an offence under your country of application applicable law. For third party cookies, please refer to further information on Which cookies do third parties set via our websites? section above. email@mailexample.com Please provide a valid email address in order to receive the confirmation mail from us. UK in Nigeria on Twitter: "Update on UK Visa Application. JavaScript seems to be disabled in your browser. Perform our obligations under our mandate from our Clients; 6. Please check with the third party if they received a notification about the passport being ready for collection. You also agree: Further legal action against you; 18. HOW IS YOUR PERSONAL DATA USED? We may share personal data with third parties to comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence. Important notice: Please be aware that the call centre is only for customers who are applying for a visa to Belgium. Contact Us - TLScontact www.tlscontact.com VISA APPLICATION QUERIES. Erase the right to have your data erased (however, this is not an absolute right and TLScontact may have legal or legitimate grounds for keeping such personal data). 4.1 The price is payable in full on the day the Customer books its appointment, in accordance with the procedure specified on the Website, by secure payment method: 2.1. The content of the Website is the property of TLScontact and is protected by intellectual property laws. 2.7. TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy of the customers who visit TLScontact websites (hereinafter Customers, you, your). His Majestys Passport Office/UKVI Service Standards, which sets out information about His Majestys Passport Office/UKVIs customer service standards. At TLScontact, we manage visa and consular services for government clients around the world. This can be found on your appointment booking confirmation. Too busy to come to our centre during standard opening hours? For more information regarding the purposes of the data processing we implement on behalf of our Client, please contact His Majestys Passport Office/UKVI. This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. Where the processing is necessary for compliance with a legal obligation to which we are subject, the data processing is based on such legal obligation. Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out herein above. 7.9 If due to any breach of contract or negligence on the part of TLScontact, the Customer submitted passport is lost or damaged beyond a useable condition, then TLScontact will pay to the applicant the amount of the fees charged by the government of the Customer home country for the replacement of the lost or damaged passport through their normal replacement procedure, and TLScontact will assist the applicant with the same within its capacity. Passport Office/UKVIs Customer service Standards sets out information about you appropriate means HMPO laboratory... We implement on behalf of our Privacy notice will always be posted on site! Or use said studies, designs, models, prototypes, etc visa services via Facebook, Instagram, any. 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