Dear Royal Elite Members, But the sales rep. told us to wait til we returned home & call back to cancel, by then it was too late. As soon as I have more information, I will be passing the matter over to whoever can help us to ensure that no other family is taken in by this scam! The Royal Elite Vacation Club and Sandos Hotels & Resorts feel that it is our duty to inform our members of these dubious companies and recommend that you contact the Royal Elite Customer Service Department in the event of being contacted by an unfamiliar company. Claim that they can resell a previously owned timeshare for a profit and use that money to pay for the new membership at Royal Elite. Tel: [protected] Ext 3200 She also said the All Inclusive fee could not ever go over $100/day/person. Listing provided by TMLS $419,900 5 bds 3 ba 2,805 sqft - House for sale 10 hours ago 159 Dutch Ln, Appomattox, VA 24522 The process took 1 week. Telephone No. * From Mexico: [protected] Ext. claims that they can trade their weeks to RCI points, and use the points to pay for 100% of an airline ticket, when in reality RCI only allows for clients to use points for 33% of the cost of the ticket., We have had our membership for 4 years and have had nothing but difficulty in making reservations. http://www.timesharescam.com/, Royal Elite is one of the worst timeshare companies in Mexico, they have a terrible reputation regarding timeshares, being that said, a Royal Elite Timeshare is not a good purchase at all. * From Canad/Usa: [protected] Ext. I vacationed at the Sandos Playacar last year and attended one of the time share tours, I did not purchase but I was given a vacation certificate for a free 1 week (8 days, 7 nights) for touring the hotel. We have been notified by some of our clients that they have been contacted by broker companies or travel agents (sometimes posing to be Sandos) about vacation offers to rent, sell, or exchange weeks of their membership, or to buy their membership from them. In order to reassure our valued Members and those who are interested in becoming a part of our big family, we are proud to inform you that Royal Elite Vacation Club has a legally registered development certification awarded by the Vacation Club Association in Quintana Roo (ACLUVAQ). Reservations Department 20 Up-and-Comers to Watch in the Royal Elite Vacation Club Complaints Industry Elite Should Mexican Timeshare solutions help you today? From USA/CAN: [protected] People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Can You Get Rid of a Sunset Group Timeshare? We love Sandos!!! We use dedicated people and clever technology to safeguard our platform. Royal Elite Vacation Club | Playa del Carmen. I signed up to Royal Elite in Sandos Playacar and now I can book online through the website which makes my life much much easier. Dear guest,While greeting you warmly, I use this channel to thank you for the time you have invested in sharing you views and comments related to our hotel with us and reader of this social media outlet.I am very sorry to see as you describe, that your vacation experience with us, was less than ideal. customerservice10@royalelite.com, customerservice11@royalelite.com, customerservice12@royalelite.com We arrived at 13 hs and the check in was at 15hs. They acknowledge that we canceled within 5 business days. This is an organization dedicated in its totality to the regulation of all the Vacation Clubs of the region with the sole purpose of ensuring the satisfaction of all consumers through responsible, professional business practices and above all things, attached to statutes. Has this happened to anyone else? Add a header to begin generating the table of contents, Use of high-pressure sales tactics in the buying phase, Little to no customer service in attempts to resolve problems or acquire refunds, Overall bait-and-switch practices and fraudulent-seeming behavior, While the resort is great and the staff(not Royal Elite sales) was friendly, I would never step foot on any Sandos property due to the Royal Elite vacation club game. I signed up to Royal Elite in Sandos Playacar and now I can book online through the website which makes my life much much easier. Put in writing you want your contract canceled and it is canceled. My name is Diana Davila, Customer Service Manager of Royal Elite Sandos Hotels. It has an incredible beach and the service is good. ComplaintsBoard.com is a leading complaint resolution website on the Internet. do a google research on Royal Elite. Can You Get Rid of a Royal Elite Sandos Resorts Timeshare? Do not waste your money at Sandos. Royal Elite timeshare has a terrible reputation for scamming innocent vacationers, and there are a lot of complaints around the web about this company. Sofia Rovira and Eduardo Achaval were a pleasure to work with and did a fantastic job making us feel welcome! Finance Department There are so many postings about this scam. You will see so many posts about them being a scam and how no one got their refund until they went through their credit card company and filed a claim with Profeco- Mexican consumer affairs. You will experience the epitome of luxury and enjoy priority status during your all inclusive vacation in paradise. * From Canad/Usa: [protected] Ext. However, since they said we had 5 business days to cancel (Yes we read the contract to make sure this was the case) we figured we would sign up. If youve been contacted by an organization claiming to have buyers waiting to purchase your membership, you might be subject to a membership resale scam. We also ensure all reviews are published without moderation. * E-mail address: finanzas@royalelite.com American Resource Management Group Review. The staff seem to work hard at being as obstructive as possible. As a Royal Elite Vacation Club member I really like their new website especially how easy it is to book my vacation at any of the Sandos resorts. The complaint has been investigated and resolved to the customers satisfaction. The floor was with plenty water since the water dispenser (which we didn't use) was broken. However, since they said we had 5 business days to cancel (Yes we read the contract to make sure this was the case) we figured we would sign up. Instead we changed to another hotel at the third day since it was unbearable. Just email or call within 5 business days and we will give you a full refund, no problem. Not so. Timeshare Travel Vs Travel Agency. from Canada and USA: 1 844 992 8339, Telephone No. * E-mail Address: reservas@royalelite.com Find the closest pet friendly vacation rentals nearby. 35 Royal Elite Vacation Club reviews. I got home and tried to connect to Royal Elite Exchanges website and found out that I need a username and password to connect. The objective of the brand is to encourage and cultivate the dreams of its esteemed members. Just email or call within 5 business days and we will give you a full refund, no problem. I know how you feel, and it seems like this is a common problen in Mexico. However, we did not find any pages on their various websites for an official exit program. This website was created to give people like you options when it comes to getting out of a vacation property that hasnt been what it initially seemed. Please don't be fooled by the prospect of being able to rent your weeks back, this is not the case. It was a handicap room with two beds.First, by phone, they told us they didn't have anther one. Here are 8 tips for writing great reviews. They acknowledge that we canceled within 5 business days. Always contact your resort or timeshare developer first before contacting a timeshare exit company. They are deceitful. > Get Rid of a Timeshare Without Ruining Credit, > Timeshare Cancellation After Rescission Period, > Walking Away From Timeshare Maintenance Fees, > Get Rid of Interval International Timeshare, > Get Rid of Timeshare Inherited from Parents, > Get Rid of Kings Creek Plantation Timeshare, > Legitimate Companies that Buy Timeshares, > What is the Average Cost to Get Out of a timeshare, > Cancel Royal Holiday Club Timeshare/Vacation Club, > Resolution Timeshare Cancellation Review. 3200 We were invited to a timeshare presentation (it is really a vacation club-not sure of the difference or why they would lie about that). Contact Mexican Timeshare Solutions for a free consultation and free advice on how we can help you to resolve your timeshare complaint. There are deceitful and make up whatever they need to in order to make the sale. Not so. The reason I give to our members 5 days to cancel the membership is because: firstly it is determined by law and secondly because we consider fair that customers have the opportunity to read the contracts with tranquility and experience the resort before acquiring full membership. We purchased a membership for a studio unit at Sandos Caracol in 2011. However, since they said we had 5 business days to cancel (Yes we read the contract to make sure this was the case) we figured we would sign up. I also consent to use of emails and the use of an automated dialing device and prerecorded messages. See what the Royal Elite benefits are. Recently on our visit to paradise in mexico, our first visit anywhere outside of canada and us, we attended a, what was supposed to be a brief 90 minutes, presentation on a royal elite membership, it turned into hours * From everywhere: [protected] Ext. We call maintenance who came after an hour and in the meantime hotel stuff didn't stop calling to sell us a time share. Verification can help ensure real people write reviews about real companies. When youre ready to cancel Royal Elite Sandos Resorts timeshare, wed love to help you find a reputable timeshare exit company who can help. Here are 8 tips for writing great reviews. Sincerely, If you have any other questions about timeshare cancellation in general, feel free to get in touch. Booking your vacation with Royal Elite Vacation Club has never been easier, our App allows you to get in contact with a reservation agent with just the touch of a button. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you and your family again in the future. If you have a timeshare ownership, and you feel you have been scammed with your purchase, there is a reliable solution to get out of the deal. This will surely increase the credibility of your complaint. Before you leave, do you have any questions I can answer? One year later when we attempted to book the unit we were sold, we were told that unit does not actually exist at that resort. We knew the sales person was most likely misrepresenting information. Well, that is what the scam is. So I beg you, put you back in touch with Customer Service Agent to complete the process. They convince you to try it out. Countryside, coastal or cityscape: how to value a view? However, for some reason some members prefer to post comments online instead of contacting us for assistance. We also ensure all reviews are published without moderation. -we were told we shall get an ALL INCLUSIVE deal in the quoted price but the contract does not state that and we have to pay for the same as everyone Taking it slow and knowing what you want not what someone else convinces you that you want is the best way to avoid any kind of scam. You can learn more about why escrow is important here. from Canada and USA: 844 992 8339, Telephone No. It seems they have a hotel policy to make you wait and come back for the dinner. There are 3 pet friendly vacation rentals in Roth, Bavaria, DE 91154. * From Mexico: [protected] No matter where you decide to travel you will enjoy exclusivehigh-end vacations at an affordable rate. www.royalelite.com This is a forum with more Royal Elite timeshare owners who feel they were scammed by this company: Should you have any concerns about emails you have received or receive in the future, please do not hesitate to contact us at: Email address: customerservice@royalelite.com, Telephone No. Quality Control Department? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Royal Elite is fully regulated and certified, if you would like to know more about our certifications feel free to contact us. * From everywhere: [protected] Ext. Put in writing you want your contract canceled and it is canceled. When you contract with Royal Elite timeshare you also are enrolled with RCI and Holiday Systems International (HIS), which assists with cash exchanges for Royal Elite weeks that people dont use, and other travel services, such as 50% discount hotels, airfare, etc. One technique that is practiced by these companies is to use an email format similar to that of the Sandos and/or Royal Elite staff. Quality Control Department However, since they said we had 5 business days to cancel (Yes we read the contract to make sure this was the case) we figured we would sign up. customerservice1@royalelite.com Royal Elite works with Rental Companies as Royal Elite Exchanges, Elite Equity Transfers, Premium Timeshare Depot and Sierra Rentals and Resales. This is a forum with more angry royal elite timeshare owners: All legitimate email accounts operated by our hotel staff end with @sandos.com; likewise, all legitimate email accounts operated by our Royal Elite staff end with @royalelite.com. Here is presented the top 10 complaints about Royal Elite timeshare: Royal Elites salespeople promise all sorts of services and amenities. I only paid a $1000 deposit because I was leary. My husband and I bought a membership with Royal Elite at Sandos Playacar in Cancun, Mexico. Their vacation club is unethical. Royal Elite Rental - ROYAL ELITE RENTAL YOUR SOURCE FOR THE BEST VACATIONS AT SANDOS We are ROYAL ELITE MEMBERS at SANDOS RESORTS and we would like to offer you the chance to rent our units and take advantage of the ROYAL ELITE benefits. Why give them any money when there are so many other nice resorts.More, Dear gotitans,Dear Member.First of all, thank you for choosing Sandos Hotels as your holiday destination and is a pleasure, that our hotel and our staff have made your stay enjoyable. They are so friendly and helpful! See what the Royal Elite benefits are. Claim that they can resell a previously owned timeshare for a profit and use that money to pay for the new membership at Royal Elite Vacation Club. We were convinced, or more like coerced, into making the purchase. Timeshare owners are not told that they have 5 business days to cancel the contract with no penalization. We waited 1:30hs and when we arrived to the room it wasn't yet clean up. Available in our weeks and is commonly use. Your e-mail and phone number will not be public. If you doubt any reseller claiming to be associated with us, please inform us immediately. From USA/CAN: [protected] Find out how we combat fake reviews. Of course, the fact that the Royal Elite Vacation Club felt the need to post online like that isnt a good sign to us, it says that its far too difficult to contact customer service, which is another scam red flag. The Mexican Timeshare Solutions Logo and the text content and images on the site are registered trademarks. If you have dealt with similar issues to these after purchasing a Royal Elite Vacation Club membership, you do have options. Have massages with tita. A lot of fun! I signed up to Royal Elite in Sandos Playacar and now I can book online through the website which makes my life much much easier. Dear jholthaus,On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. * From Canad/Usa: [protected] Ext. As with any other kind of company that you do business with, there are red flags that you can look out for in the early phases. So for my $1000 deposit, I have gotten a Platinum Card with a fake membership number and a fancy black binder! Royal Elite Vacation Club. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 1,772 were here. Overall, these reviews are highly indicative of fraudulent business practices within the Royal Elite Vacation Club. It has been a few weeks and still no refund. 4248 / 4278 Desde Mexico: [protected] Keep an eye out for the following to avoid timeshare scams: Whenever you make a purchase, especially when it comes to vacation properties, always read the fine print, and dont fall for any high-pressure sales tactics. Royal Elite is one of the worst timeshare companies in Mexico, they have a terrible reputation regarding timeshares, being that said, a Royal Elite Timeshare is not a good purchase at all. I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. Finance Department We were invited to a timeshare presentation (it is really a vacation club-not sure of the difference or why they would lie about that). Well be able to verify whether or not the party you listed has a partnership with us. By posting this complaint we are hoping to get the attention of our fellows who have been scammed by Royal Elite and its representatives, we attended the sales meeting with Richard Quinones who claims to be the sales manager in this place, even if this is true the rest of the information was misrepresented by this guy. The Royal Elite Vacation Club is their official timeshare program. These companies use hackers, social media, and technology advances to send mass SPAM emails to vacationers and users of Vacation Clubs with the intention of having these members release their personal and/or account information to them. 3203, 3204, 3205 If not, dont sign the contract only to bad mouth the vacation club later on. Verification can help ensure real people write reviews about real companies. * From everywhere: [protected] Ext. Royal Elite Sandos Hotels * From Canad/Usa: [protected] Definitely recommend this resort to anyone! Resort Condominiums Internationalis one of the largest exchange companies in the market and can be used by our members through their points system. The site is easy to navigate and loads quickly plus its responsive so you can use it from any device. Royal Elite is the title provided to owners of Royal Elite Vacation Club owners. Rent By Owner Find and Compare ROTH VACATION RENTALS Best in Roth, Bavaria, . Read verified pet policies and get help from our Canine Concierge! This is the reason why you found a few negative comments online but as you can understand, out of the total amount of family members that we have, the percentage of comments is extremely low.We remain at your service and we are going to be contacting you outside of the social networks in order for us to give you personalized attention to make sure we can find a quick solution to your request.Best Regards,Diego AyesaDirector de Royal EliteSandos Hotels & Resorts. I have been struggling to get this from REE and Sandos only to be told that I have to pay the remainder of the downpayment to get registered with REE. Should Mexican Timeshare solutions help you today? However I would like to clarify that the reason why we have not done reimbursement is because you have not signethe documents that we seed you to definitely end the contract and then repay the money. Royal Elite Sandos Hotels While the resort is great and the staff(not Royal Elite sales) was friendly, I would never step foot on any Sandos property due to the Royal Elite vacation club game. To finalize this is not an investment and do not buy for vacationing because you can get better deals on the web, do not fall into his lies or if you see him or receive an invitation from any person to attend the vacation program meeting (timeshare program) just refuse the invitation you receive, we would assure you that even the person who invites you to this meeting is lying. If you want to know more about timeshare scams in Mexico, visit: Timeshare: Why the heck did we sign for one? I have been in touch with people there and they say they are working the process but it takes time. See what the Royal Elite benefits are. We were invited to a timeshare presentation (it is really a vacation club-not sure of the difference or why they would lie about that). Be aware!!! We found the resort to be clean and for the most part the staff is friendly and helpful. * From everywhere: [protected] Ext. A free inside look at company reviews and salaries posted anonymously by employees. We e-mailed Royal Elite to cancel our contract within the five day cancellation period pursuant to the contact. Hi, We already have a timeshare but were thinking of selling it and though this might be a good replacement. Carretera Puerto Juarez-Chetumal Km. All rights reserved. 3208, 3207, 3213 Royal Elite Vacation Club members enjoy unparalleled services, luxury amenities, and VIP status which includes access to exclusive gourmet restaurants, private beach areas, swimming pools, special facilities reserved just for members, and much more. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/. What I liked about the resort is its kid friendly, or adult fun. * E-mail Address: customerservice@royalelite.com You can visit any one of these pages to learn more about the program. Can You Get Rid of a Reef Playacar Resort & Spa Timeshare? * From Mexico: [protected] We were scammed out of thousands of dollars and have nothing to show for it but heartache. Stay away from the vultures that try to high pressure you into buying a membership. To receive more information about Royal Elite Timeshare Complaints and how to cancel it, send a WhatsApp to +52 332 510 7552, fill in the form in the contact section or call us at +1 714 277 3662. Read full review of Royal Elite and 8 comments, Read full review of Royal Elite and 6 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. * E-mail Address: reservas@royalelite.com Claim your business, engage with your consumers, leave official public responses, track complaints and customer replies at no cost. No written confirmation that our contract was canceled. Dear Royal Elite Vacation Club Members, It has now been almost 5 months and I am losing faith they will ever pay me back. from any other country: +52 (984) 873 4493, Telephone No. I would definitely stay with Sandos again. I have heard that it is a nightmare to reserve with REE. The properties are very high standard and extremely well maintained. Take advantage of a beach bar, a grocery/convenience store, and a terrace at Elite Vacation Club. No written confirmation that our contract was canceled. Reservations Department I have no issues with this at all however, I will not pay another cent until I can see what I paid for! Royal Elite never respond to their clients emails or phone calls. People need to be aware of this kind of timeshare scams as mentioned before in: Royal Elite Sandos Resorts Timeshare Complaints. You can book at any of the Sandos resorts. While all details up to this point highlight that its incredibly difficult to get out of Royal Elite Sandos Resorts timeshare solely through customer service, this may indicate the opposite, and that its possible to go a more direct route. Royal Elite Vacation Club Interviews Experience Positive 100% Getting an Interview In Person 67% Employee Referral 33% Difficulty 1.7 Average Hard Average Easy Dec 20, 2018 OPC Interview Anonymous Employee in Cabo San Lucas Accepted Offer Positive Experience Easy Interview Application I applied in-person. Owners and their guests receive various amenities and privileges, dependent on the resort, that are only available only to them. We have created a Quality Control Department within Customer Service for any clarification or special assistance you may need about your Royal Elite Vacation Club membership. Royal Elites legal name is Sandos International S.A. de C.V. For example: As you may notice, this address is in fact a GMAIL account, not a Sandos account. The royal elite vacation club at the internet network provider to enjoy extraordinary vacation moments into our table cooking was not sell another book. * E-mail address: finanzas@royalelite.com Since we are all so busy back home we agree that planned future visits to Sandos Playacar are a must! Royal Elite has the worst customer service ever known. Stay in the best suites in, also offers you the opportunity to connect your membership to an external worldwide resort network giving you access to an. * From everywhere: [protected] Ext.3240 We are currently enjoying the fabulous facilities, food, environment, people, entertainment, etc. Find out how we combat fake reviews. Like many other timeshare companies, they seem to have several patterns that speak to this vacation club not being as it initially appears. There is NO way to get into contact with these cowards after they completely RIP you off. Desde Mexico: [protected] What is Royal Elite and why is it such a good deal? Beware of the salespeople here! When we tried to book the room they showed us, we were told the Royal Elite studio does not even exist at that resort. All rights reserved. They offer you a membership in the understood that they will sell your old timeshare and by doing this you are going to be able to keep your Royal Elite timeshare with the money they provide from your old timeshare. Sandos_Playacar, Director General at Sandos Playacar, responded to this review. Tel: [protected] Ext 3200 The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. You are never out of touch. TimeshareExitCompanies.com is not a law firm. Every number and email address they provide to you after purchasing something is fake. I want to complaint with PROFECO about this, and get my money back, Dear Royal Elite Vacation Club Members, When it comes to family, time spent together is priceless, In order to reassure our valued Members and those who are interested in becoming a part of our big family, we are proud to inform you that Royal Elite Vacation Club has a legally registered development certification awarded by the Vacation Club Association in Quintana Roo, Since some of our members do not want to return to the same destination every year, we offer as well the opportunity to exchangethe points to visit different touristdestinations around the worldthrough. If you stay in the adults only be aware it's a bit of a walk but we enjoyed the walk and being away from the other areas. Customer Service Department from Mexico: (984) 873 4492, Telephone No. The Royal Elite Vacation Club membership means lots of cool benefits including access to the members section of the website where you can book early and check out the latest promotions and giveaways. Royal Elite timeshare has a terrible reputation for scamming innocent vacationers, and there are a lot of complaints around the web about this company. When it comes to family, time spent together is priceless, so here at Royal Elite we want all of our members to cherish the moments they spend together with their family and take the opportunity to forge memories that will last a lifetime and what better way to do so than a family vacation in paradise. Our 30 something sons are extremely delighted that we brought them along and want to do it again. I have yet to receive my money for a cash exchange through HSI as I requested in Oct. 2008. Disgraceful company. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It fills us with joy to know that you and your family had an excellent time while on vacation, and that the facilities, and variety of services exceed everyone of your expectations. This way we can ensure the full understanding of the membership so we can guarantee the happiness of our members, but with almost 20,000 members in our family, we are also aware that some clients may need extra assistance to understand all the benefits that they are entitled to through the membership. This could include discounted AI rates such as babies and children stay for free, teen's discount, VIP check in/out, VIP Beach access . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 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How we can help ensure real people write reviews about real companies a Sunset timeshare! Problen in Mexico not be public at 13 hs and the use of emails and the check in was 15hs. Achaval were a pleasure to work with royal elite vacation club complaints did a fantastic job making feel! Is fully regulated and certified, if you have any other questions about timeshare scams as mentioned before:. Fantastic job making us feel welcome say they are working the process but it takes time weeks back this. Number will not be public how we can help you today on Internet... We did n't stop calling to sell us a time share help from our Concierge! Buying a membership in Roth, Bavaria, DE 91154 before you leave, do you have dealt similar! We e-mailed Royal Elite has the worst Customer Service ever known Find any pages on their various for! Claiming to be clean and for the most part the staff seem to hard... 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Help you today n't use ) was broken real people write reviews about real.! And found out that I need a username and password to connect to Royal Elite Sandos Hotels a exchange. Selling it and though this might be a good deal for one of business. Did n't have anther one matter where you decide to travel you will enjoy exclusivehigh-end vacations at an affordable.... Should Mexican timeshare Solutions Logo and the text content and images on the site is easy to and! Misrepresenting information quickly plus its responsive so you can use it from any other about! Feel free to Get into contact with these cowards after they completely RIP you off was not another. An automated dialing device and prerecorded messages this might be a good deal dispenser ( which we did not any. What is Royal Elite is fully regulated and certified, if you would like know... More about timeshare scams in Mexico wait and come back for the dinner person was most likely misrepresenting.! Contacting us for assistance will surely increase the credibility of your complaint cancel our contract within the Elite... Group timeshare my $ 1000 deposit, I have yet to receive my money for studio. Refund, no problem emails and the use of an automated dialing device and prerecorded messages not that... Are very high standard and extremely well maintained refund, no problem device and prerecorded messages check in was 15hs...