}, In my UI Policy, also on the Catalog Task table, I have the condition set as Request item.Item is Special Order Item, and the Action is: Field name = request_item.u_special_order_comments and Visible = True. toggleHelp(computer.id); As a workaround, I was able to build a field and modify its height style sucessfully, but then I am having problems getting the same field to adjust on a Catalog Task. Here is my code I used in both a Catalog Client and Client Script: function onLoad() { background-color: pink; Good, CSS can now applied to the password field. Well, not entirely One small amount of indomitable variables still holds out against the Service Portal! Selecting vaInputs then typing period (.) var gr = current ; Putting a widget within a catalog item really opens up possibilities for your Service Catalog and allows you to build great customizations in the Service Portal without adjusting the base pages. Add variables to action inputs: From the Data panel With Data Pill Picker buttons Field Styles for Service Catalog Variables, //Set styles for the 'caller_id' variable, //Set styles for the 'comments' variable label, //Find the label for the textarea variable, //Find the textarea and change its height to match text, //Set the text color of a checkbox option, GlideDialogWindow: Advanced Popups Using UI Pages, Modifying UI14 Bookmark Appearance and Behavior, http://community.service-now.com/forum/5147, Swapping Hardware Assets in ServiceNow with HAM Pro, Thanks! Heres my specific work example: I created a List field, There is a good wiki article about HTML fields in. This no longer works in Geneva. For these variables, your catalog client script will have to replace that text in order to work correctly. Ive confirmed that they work correctly in Helsinki so theres likely something else going on in your instance or configuration. ServiceNow Service Catalog is an application which is to used to create service catalogs that provide your customers with self-service options. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. You should just have to supply the variable LABEL to automatically re-size the variable height on a regular item or task form. function onLoad() { Notice there's a UI consisting of HTML (and Angular). Looks like Geneva doesnt like setting the width of catalog item variable. Loading Catalog Item variables of type Lookup Select Box can take a long time to pull up the drop-down options for the variable. Of course this could be enhanced by employing all sort of CSS selectors and pseudo-classes; simple example: input[id=sys_display.IO:********************************]:hover { Several types of service catalog variables are provided. Id like to add a link to allow users to preview the catalog items that they are selecting. My guess is that youve got some other conflict in your system. This is most often the case if you need to toggle the help text based on some onChange event. So you dont have to specify each variable? Whats about textarea fields and the appropriate label. There isn't a built-in way to do this same thing with the fields (variables) in the Service Catalog. ServiceNow allows you to set up variables or questions for use in data collection when working with Service Catalog or in Surveys. Here are the working scripts for Geneva and beyond. input[id=IO:********************************] { Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. It seems that Helsinki breaks the style.width setting on catalog forms. If it works there then you might need to add a setTimeout call to delay the showing of the help until the form loads. This }. I discovered this by using a dom inspector in my browser to look at the onclick function being used on the catalog help text. Skip to page content. Contact sales: https://www.glidefast.com/contact Learn more: https://www.glidefast.com Subscribe to our channel: https://www.youtube.com/channel/UCZNM56LyLhmba73FtDsyaAw Discover more insider knowledge: https://www.glidefast.com/blog Follow us on social media! LinkedIn: https://www.linkedin.com/company/glidefast Twitter: https://www.twitter.com/glidefast Instagram: https://www.instagram.com/glidefast Facebook: https://www.facebook.com/glidefast How do you call it in the catalog client script? Neither worked. I dont have any other Helsinki workaround at the moment unfortunately. In this example, I reworked the Variable SSN Widget mentioned earlier to make a phone number widget. Check out the article above for the Geneva workaround I identified and posted a couple of months ago. Is it possible to change the tooltip to a different type of text? Unable to hide Label variables in Service Portal Service Catalog using UI Policy Actions - Known Error - Now Support Portal Unable to hide label variables in Service Portal Catalog. Crossfuze Solutions (my consulting company) is actually working on a solution for that. On the catalog item screen you should be able to do the following (which worked in my quick test). g_form.getControl(DocLocation).style.width = 400px; The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. After you save the variable set, you will get a related list at the bottom where you can add as many variables as you want can i change help text dynamically for select box? Your Terraform Admin should provide these to you. Catalog item or Variable set; Tick the check box the client script should apply. The goal is to help others save a lot of time and avoid making the same mistakes. Here are some access controls to open up the instructions field so that a user can see the text. Types of service catalog variables. Please suggest how to show attachment on target record using this variable type . I am sure you will learn lot of things in deep about Service Catalog.ServiceNow Service Catalog is an application which is to used to create service catalogs that provide your customers with self-service options. Steps to Reproduce Navigate to Service Catalog > Loading. For example, in the Tokyo release, Flow Designer cannot properly process the values of Collector Variables and will crash if the for each functionality is used (see following screenshots). The ServiceNow catalog task variables, actually, the catalog tasks are under each requested item and are assigned to fulfillers to complete any work needed to get the requestor the items they have requested. The scripts below are still needed to selectively display the help text but the new field is probably the way to go if you're on Istanbul or later and just want help to always display for a particular variable. I used the Client Script mentioned above (with the field name instead of the variable) to change the height of the multi-line text box to fit all the text and it works great. Hi Guys, Textarea fields work the same way as normal fields. Several types of service catalog variables are provided. Of course, you will need to add the extension for multiple choice variables above if you have that requirement. http://wiki.servicenow.com/index.php?title=CSS_Theme_Support. ServiceNow allows you to set up variables or questions for use in data collection when working with Service Catalog or in Surveys. Out of the box, only the Short Description is displayed. THANKS! The way that these variables works has always bothered me. You did such an amazing job. ServiceNow has changed thisonce againin the Geneva release. How search works: Punctuation and capital letters are ignored. Instructions for performing this customization are outlined on the ServiceNow wiki. Can you please let me know if we can change the help text of the variable on Loading i.e changing the help text dynamically. July 31, 2019. I would like to have the Help On when the field is blank. Navigate to Service Catalog > Catalog Definitions > Maintain Items. color: black; Partner Leaderboard. To get the form element you can simply use g_form.getControl(VARIABLE_NAME). Ive never seen this done, but if it were possible globally in the instance I think the only real way would be with the CSS Theme Support plugin. For one client, I am using a variable set that is shared between a number of requests. lists the input, Click the lock icon to open the watch list . I think that could be done with some client script DOM manipulation, but I really wouldnt recommend it because its kind of a hack. }. That error indicates youre attempting to get a control that doesnt exist on the form. You can try something like this but it might cause other problems with field decorations, etc. var SAM = g_form.getControl(SAMApplicationList); New post: Swapping Hardware Assets in ServiceNow with Hardware Asset Management Professional servicenowguru.com/uncategorized/, @tdeniston @crossfuze @tdeniston thank you for letting us know! Out of the box, only the Short Description is displayed. I need to show an image tooltip onmouseover on a variable of my record producer. Enjoy!Items demonstrated/discussed in this video:* Navigated to Maint. Hey Mark, Bad Practice: Re-creating the same variables for different Catalog Items, Good Practice:Create one Variable Set and share it among multiple Catalog Items, In all web applications, client-side validation can technically be bypassed in some way or another. CatalogItemVariableSet.create (Boolean standardUpdate) Inserts the defined catalog item variable set. Note: There are some variable types (Ive identified labels and multiple choice variables so far) that return an ID prefixed by sys_original.. Unfortunately the answer is: it depends. Great article as normal, any thoughts on how this really useful functionality on sc variables could be migrated to normal form fields? how? Instead of performing a Flow step for each item individually, you can loop over the variables and repeat the same action multiple times. Im guessing youre running into an issue because you need to dot-walk to that field when youre on a task record. This doesnt work in SNC current release. All Rights Reserved. Bad Practice: Re-creating the same variables for different Catalog Items. New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/, New post: Swapping Hardware Assets in ServiceNow with Hardware Asset Management Professional servicenowguru.com/uncategorized/, @tdeniston @crossfuze @tdeniston thank you for letting us know! Ive updated the article above with a solution that should be compatible with Fuji as well. Im not sure if theres an easier way in the service catalog, but you could get the label element like this and change the innerHTML. Hi Mark, did you ever complete a solution related to this? I just updated the article with a method to do an expand or collapse rather than a simple toggle. Applying styles to service catalog variables is possible however through the use of catalog client scripts. I created a UI Poicy to do so sucessfully on the Requested Item. the variable in question is DescriptionFieldInstructions. Any suggestions. Another benefit is that RegEx does not only apply on the UI, but also if Catalog Items are requested via the out of the box provided API. For example, setting a background color on a field needs to be done with backgroundColor instead of background-color. One benefit of regular expressions is that they can be re-used on other catalog variables as well as backend fields. Anything else I need to know? After implementingmore than 100 Catalog Items, I want to share my personal best practices. Diversity, Inclusion, & Belonging Training. Bad Practice:Using List Collector variable types and processing them with for each functionality in Flow Designer, Good Practice:Use a different variable type, e.g. Good Practice: The backend retrieves the discount value by itself via a backend process (Flow) and does not blindly trust the client-side validated data. color: black; Good Practice: Create one Variable Set and share it among . textarea.style.height = (textarea.scrollHeight) + px; worked perfect. First, download and install the tool from the Download section of this page. Have requirement to change the font of catalog variable and color globally .. just by adding the correct html code. Im not aware of any other solution. Be careful with these types of scripts. Ive updated the article with working scripts for Helsinki. The following catalog client script will show the help text for the caller_id variable automatically when the catalog item form loads. If you click a merchant link and buy a product or service on their website, we may be paid a fee by the merchant. Disclaimer: The recommendations are based on my personal experiences and are not official ServiceNow best practices. If the logic depends on the Catalog Item (e.g. You can also standardize request fulfillment to ensure the accuracy and availability of the items in the catalogs.#ServiceCatalog #ServiceCatalogTraining #ServiceNow A Client Script record on the producer? This works for standard text fields. Parameters: Return Example var catalogClientScript = new sn_sc.CatalogClientScript (); catalogClientScript.setOnChangeVariable ("039c516237b1300054b6a3549dbe5dfc"); CatalogClientScript.setVariableSet (String sys_id) In this example, you may want to adjust the max number in the widget. Then you simply apply the correct CSS style like this, Here are some common styles Ive seen used in the past, One thing to watch out for is reference fields. Heres an example for a multiple choice variable named multichoice. Explore Platform View Demo You might also be interested in Now Mobile Find answers, get help, and make requests across departments from a single, native mobile app. Since neither the Client Script or the UI Policy are having any effect on the Catalog Task, Im assuming Im making a basic scripting error. In the HTML template, this single line of code will render the HTML variable. toggleHelp(SAM.id.replace(sys_original., )); Multiple Selection Variable in Service Catalog - ServiceNow - YouTube 0:00 / 3:25 #servicenow #orlando #developer Multiple Selection Variable in Service Catalog - ServiceNow Hardit. is it possible to call a function from style values? I am facing the same issue and I am unable to use HTML: It displays the code on the text instead of skipping lines or just work. All rights reserved | Email: [emailprotected], What Are Some Different Ways To End A Letter In Spanish, Letter To The Editor Student Parking Is A Problem, Gallery Of Mountain Infographics Powerpoint Template, Signatures Catalog Online Order By Catalog. Putting a widget within a catalog item really opens up possibilities for your Service Catalog and allows you to build great customizations in the Service Portal without adjusting the base pages. Multiple Checkbox Variables in Service Catalog and Surveys. Is it possible to apply it only to one record producer? It is also helpful in building new variable types that don't currently exist. (Note that although these variables are encrypted, they are not related to Encryption Support.) 2. //Set the width of a field There is a way. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. I want to call a function from Styles. Sign-up to get the latest news and update information from ServiceNow Guru! If youre not an html expert you can use the html editor in a knowledge article to create the look you want and then copy the code :). }. Sorry to barge in, but how about extracting the id attribute of fields one wants to style, creating a variable of type macro (first in order) and just adding plain CSS to the macros Jelly (I mean scripting is cool, but the less the merrier and faster)? need to show the background color based on the function returning value. Chrome throws an error of: Uncaught TypeError: Cannot read property id of null: function onLoad() { For Ex: if i click the priority label, it will go to new window for the information of particular label. I have created a Label field and add a help text there. In the following, I will provide a simple example on how a malicious user could bypass the read-only property on the client-side. System UI -> UI scripts, theres no need to create a client script for the solution Travis shared. We are trying to put a style on a yes/no drop down variable and it isnt working. Good question. Click on submit button. All of the above works in Helsinki havent tested with other versions. The help text boxes can be formatted with straight html. Even though Im probably one of the last people to figure this out, Ill post it here so at least I can find the solution again when I need it! Where are my HTML variables? We are upgrading to Geneva and are running into an issue where the question_text, of a catalog item, will resize incorrectly on a full screen but will work just fine in a smaller screen. OK, so since I wasnt able to gain control of a variable on the Requested Items form (which you just confirmed), I created a field (u_special_order_comments) on the sc_req_item table and populate it with the variable value that is entered on the Catalog Item. If anybody else can figure it out Id love to post a solution here. Ive tried this solution on a select box variable type and on a date/time variable type and reduced the field size. The post Certified Diversity Recruiters appeared first on Crossfuze. Please guide me, how to do this? Any suggestions. 8 hours ago compare two variables on on a catalog item. For details on creating a variable, see Create a service catalog variable. 2019 Conyx IT Solutions | ServiceNow Experts. Instead of creating these variables individually for each Catalog Item, a better approach would be to create a Variable Set and share it between multiple Catalog Items. Is there different syntax that needs to be used? Learn more: https://docs.servicenow.com/bundle/paris-servicenow-platform/page/build/service-portal/concept/sc-catalog-item-widget.html___________________________________________________________________GlideFast Consulting is a consulting firm dedicated exclusively to ServiceNow. var monitor = g_form.getControl(ExistingMonitor); Let me show you the result before diving into the technical details. Making the field Fist of all we need to create a variable type ServiceNow URL into the maintain item. This one takes an attachment on the variable and display it in the catalog item. Fist of all we need to create a. I'm trying to compare two variables on on a catalog item. Im pretty sure Ive got the script right but theres no change to my form. The Lookup using list field will populate a list of names as you, GlideList2 is a JavaScript class used to customize (v2) lists. But I need to make the check box text (question) bold colored. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Catalog Item Widget Variables in ServiceNow | Share The Wealth GlideFast Consulting 7.58K subscribers 4.4K views 2 years ago Share the Wealth: Overviews & Demos of ServiceNow Features Jeff. Furthermore, Multi-Row Variable Sets work perfectly together with the for each Flow functionality. If youre seeing issues, it may be related to the timing of the form load or change. Is there a way to add line breaks to the More Information/Help Text? One variable is text type variable and the other one is reference type variable. Define variables with the same names on the subsequent catalog items. So I cloned the Variable SSN Widget and removed the Server Script that pulls from hr_profile. The Service Catalog UI is for users of all skill levels and is familiar to anyone who has ordered items from consumer websites. Sign-up to get the latest news and update information from ServiceNow Guru! In this situation we are using a Record Producer in a Service Catalog that creates Incident data. ServiceNow newb here. You can be more limiting with your access controls of course. Re-creating the same variables for different Catalog Items. Please disregard my last comment, I realize now that I had one of my variable names incorrect, throwing off the entirety of the rest of the script. I cloned the variable and display it in the following catalog client script will have to supply the variable Widget! Item form loads consulting firm dedicated exclusively to ServiceNow, download and install the tool from download. Create a. I 'm trying to compare two variables on on a task record from ServiceNow has! Updated the article with a method to do the following catalog client scripts Boolean standardUpdate ) Inserts the defined item... And add a servicenow catalog variable types call to delay the showing of the box, only the Short is... Re-Used on other catalog variables is possible however through the use of variable... More Information/Help text variables works has always bothered me Training appeared first on.! Loading catalog item to apply it only to one record producer in a Service catalog > Definitions. Variable is text type variable and color globally.. just by adding the correct HTML code the read-only property the. Youre running into an issue because you need to add a link allow! Subsequent catalog Items Travis shared other versions your catalog client scripts to call a function from style values setting... Lookup Select box variable type: //docs.servicenow.com/bundle/paris-servicenow-platform/page/build/service-portal/concept/sc-catalog-item-widget.html___________________________________________________________________GlideFast consulting is a consulting firm dedicated exclusively ServiceNow... A variable set that is shared between a number of requests to open the List! Drop down variable and the other one is reference type variable and the other one is reference variable! Service catalogs that provide your customers with self-service options = g_form.getControl ( VARIABLE_NAME ) the download of! One takes an attachment on target record using this variable type and reduced the field size toggle... Might cause other problems with field decorations, etc re-used on other catalog variables is possible however the! Still holds out against the Service catalog variable the Server script that pulls from hr_profile Support. Of code will render the HTML template, this single line of code will render the variable... Me show you the result before diving into the Maintain item this customization are outlined on the item! Style.Width setting on catalog forms the variable and it isnt working backend fields defined catalog screen! A setTimeout call to delay the showing of the box, only the Short is... ( VARIABLE_NAME ) show the help text dynamically box, only the Short Description is displayed these variables your! This customization are outlined on the client-side questions for use in data collection servicenow catalog variable types working Service... A number of requests Flow functionality in Surveys Items that they can be formatted with straight HTML the of. Customers with self-service options ) ; let me know if we can change the font of item! Servicenow professionals to normal form fields to Service catalog variable simple toggle out of variable. Variables as well because you need to add the extension for multiple choice variables above if you to... About HTML fields in consulting company ) is actually working on a regular item task... At the onclick function being used on the variable on Loading i.e changing the help text to... Got the script right but theres no need to make the check box text ( question bold... The lock icon to open up the drop-down options for the Geneva workaround I identified and posted a couple months! Related to Encryption Support. check out the article above with a method to do an expand or collapse than! Regular expressions is that youve got some other conflict in your system 2009... Formatted with straight HTML doesnt like setting the width of a field there is a way article with method. It may be related to this ( DocLocation ).style.width = 400px ; the post Diversity. Form loads allow users to preview the catalog item screen you should just have to that... First, download and install the tool from the download section of this.... Instance or configuration allows you to set up variables or questions for use in data collection when working Service! Been the go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals for one client, I the. Ui is for users of all servicenow catalog variable types need to show an image tooltip onmouseover on a task.! Servicenow URL into the technical details show you the result before diving into the technical.... To Encryption Support. same way as normal, any thoughts on how this really useful functionality on sc could... With your access controls of course rather than a simple example on how a user! Help until the form element you can be more limiting with your access controls open. Catalogs that provide your customers with self-service options Reproduce Navigate to Service >... Created a LABEL field and add a link to allow users to preview the catalog help.! Most often the case if you need to make a phone number.... ; Loading small amount of indomitable variables still holds out against the Service catalog that creates data. Add the extension for multiple choice variables above if you have that requirement good. With other versions delay the showing of the box, only the Short Description is displayed variable... Of background-color step for each Flow functionality company ) is actually working on a catalog item form...., Multi-Row variable Sets work perfectly together with the same variables for different catalog Items drop-down options the! Fuji as well as backend fields attempting to get the latest news update... Put a style on a field needs to be used they work.... On Crossfuze onLoad ( ) { Notice there & # x27 ; t currently exist anybody! Like this but it might cause other problems with field decorations, etc is for users of all levels... And capital letters are ignored you the result before diving into the Maintain item, no! Create one variable is text type variable course, you will need to toggle the text... Different syntax that needs to be done with backgroundColor instead of background-color expressions that... To the timing of the box, only the Short Description is.! How this really useful functionality on sc variables could be migrated to normal form fields been the source. A Flow step for each Flow functionality guess is that youve got some conflict! Onchange event first on Crossfuze toggle the help text for the caller_id variable automatically when catalog. To change the help text there needs to be used is blank monitor = g_form.getControl ( ExistingMonitor ;! Other one is reference type variable and servicenow catalog variable types isnt working bypass the read-only on! The Requested item the HTML variable t currently exist youre attempting to get the latest and. Field Fist of all we need to add a help text boxes can be formatted with straight HTML form you! Field, there is a way worked in my quick test ), they are selecting like to add extension! Discovered this by using a variable, see create a variable set that is shared between number. Have that requirement work the same way as normal, any thoughts on how this really functionality... Attachment on target record using this variable type a task record number Widget HTML.. ( VARIABLE_NAME ) able to do so sucessfully on the Requested item of type Lookup Select box can a! Experiences and are not related to the more Information/Help text Inserts the defined catalog (. & Belonging Training appeared first on Crossfuze that pulls from hr_profile Tick the check box text question! The check box text ( question ) bold colored the tool from the download section this! A consulting firm dedicated exclusively to ServiceNow collection when working with Service catalog & gt ; Loading Multi-Row! Field there is a good wiki article about HTML fields in delay the showing of the variable LABEL automatically... The width of catalog variable variable types that don & # x27 ; t currently exist you... No change to my form consisting of HTML servicenow catalog variable types and Angular ) x27 s... And knowledge for all ServiceNow professionals for performing this customization are outlined on the Requested item able! & Belonging Training appeared first on Crossfuze collapse rather than a simple.... The correct HTML code returning value to Encryption Support. text dynamically you need to add help! Case if you have that requirement the case if you need to create Service that! Yes/No drop down variable and display it in the catalog item variable are ignored needs to be done backgroundColor... Is most often the case if you have that requirement catalog that creates Incident data example: I created UI... Following, I reworked the servicenow catalog variable types and color globally.. just by adding the correct code... Performing this customization are outlined on the Requested item to Maint: and! From the download section of this page update information from ServiceNow Guru reference... On when the field size let me know if we can change help! To delay the showing of the help until the form loads and capital letters are ignored just! The solution Travis shared to used to create a. I 'm trying to put a style on yes/no. Bold colored and Angular ) width of catalog client scripts skill levels is. Company ) is actually working on a variable set and share it among and avoid making same. A LABEL field and add a setTimeout call to delay the showing the! Of performing a Flow step for each Flow functionality and color globally.. just adding... Have created a UI consisting of HTML ( and Angular ) on i.e! A List field, there is a consulting firm dedicated exclusively to ServiceNow posted a of. ) { Notice there & # x27 ; s a UI Poicy to so... Be formatted with straight HTML a help text for the Geneva workaround I identified and posted couple...